Privacy Policy

At Lavender Grove Counselling, we value transparency and respect your privacy. This policy explains what personal information we collect, how it’s used, and how it’s protected when you interact with our website.

Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

Contact forms: Your name, email address, and message when you submit an inquiry through our contact form.

Guided intake (therapist matching and assessment tool): When you use our guided intake to find the right therapist, assessor, or next step, we may collect information such as the area you’d like support with, whether you’re exploring fee support, and whether you’re interested in an autism, ADHD, or AuDHD assessment.

Website analytics: We use analytics tools to understand how visitors use our website. This may include non-identifying information such as pages visited, time spent on the site, browser type, and general location. This data is aggregated and does not personally identify you.

How We Use Your Information

We use the information collected to:

  • Respond to inquiries and messages you send us
  • Match you with a therapist or assessor whose focus areas align with what you’re looking for, if you use our guided intake
  • Direct you to Jane, our scheduling platform, to book a consultation with your matched clinician
  • Improve our website, content, and services
  • Understand overall website usage and performance

We do not sell, rent, or trade your personal information.

Guided Intake: Therapist Matching and Assessments

Our guided intake is designed to help you find the right starting point, whether that’s therapy, an assessment, or simply a clearer next step. The information you provide (such as the area you’d like support with, fee support needs, or assessment interest) is used only to determine which clinician or service is the best match for you.

This tool does not create a clinical record and is not used for diagnosis or treatment. Once you’ve been matched, you’ll be directed to Jane, our booking platform, to schedule a consultation. Any information you provide to Jane from that point forward is handled under Jane’s own privacy practices, separate from this policy.

Cookies

Our website may use cookies or similar technologies to support basic functionality and analytics. Cookies help us understand how visitors interact with the site and improve overall performance. You can adjust your browser settings to disable cookies if you prefer.

Third-Party Services

We may use trusted third-party tools to support our website, communications, and scheduling. This includes Jane, the platform we use for appointment booking, as well as analytics and email delivery services. These providers are only given access to the information necessary to perform their services and are required to handle your information responsibly. Once you’re directed to a third-party platform like Jane, that platform’s own privacy policy governs how your information is handled from that point on.

Safeguarding Your Information

We take reasonable steps to protect your personal information using appropriate technical and organizational measures. While no method of transmission over the internet is completely secure, we strive to protect your information to the best of our ability.

Your Rights

As a Canada-based business, we handle your personal information in accordance with applicable Canadian privacy laws. You have the right to request access to, correction of, or deletion of your personal information. If you have questions about how your information is handled or wish to make a request, please contact us.

Changes to This Policy

This privacy policy may be updated from time to time to reflect changes to our website or practices. The most current version will always be posted on this page.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Lavender Grove Counselling
lavender.grove.counselling@gmail.com